| Stage | UN-ASPA description | Indicators |
|---|---|---|
|
One: Emerging Web Presence |
Serve as a public information source Provide static information on the government Find FAQs Provide contact information |
Telephone Numbers Postal Address Email Address Services Offered Mandate, Organizational Structure, FAQs, Related RAs |
|
Two: Enhanced Web Presence |
Provide access to regularly updated specific information Presence of a central government homepage that may act as a portal to other department sites Enable downloading of useful documents or ordering online Enable search features, e-mail and accessible areas for comments |
Updated in the past 1. 5 months Forms are available (html, word, sometimes zip, pdf) Search function/Site Map Message Board/Feedback Form Newsletters or Publications/Purchase Information |
|
Three: Interactive Web Presence |
Presence of a national government website that frequently acts as a portal Enable users to search specialized databases Enable downloading and submitting forms online Emergence of secure sites and passwords |
Downloadable Forms (pdf, zip) Specialized Databases On-Line Forms Submission Interactive Elements (Chatroom/Forum/Discussion Board) User Log-in and Password (internal use or public |
|
Four: Transactional Web Presence |
Enable users to conduct complete and secure transactions online Allow users to customize a portal in order to directly access services based on specific needs and priorities Secure sites |
Public Use Log-in and Password (NOT exclusive for internal use) Secure On-Line Payment Confirmation of request (e-mail confirmation / acknowledgment receipt) Display of Security and Privacy Policy |
|
Five: Fully Integrated Web Presence |
Provide all services and links through a single portal No defined demarcation between various agencies and departments All transactional services offered by government will be available online |
All Department Information and Services may be accessed through the Department Portal Cohesive interface covering all attached agencies, concerned agencies and all services Frontline Services are fully-transactional online User may customize his Department Portal page Search Engine Encompasses attached websites |
